An understanding of the needs and behaviours of consumers is an intrinsic component of the development and implementation of successful marketing actions. Specific topics address the consumer decision process; situational and perceptual influences in consumer evaluation of marketing messages, products and services; motivation, learning and memory, personality, attitude and attitude change in marketing contexts; the influence of consumer demographics; and contextual influences on consumer behaviour, including that of the online consumer.
Learning Outcomes
Upon successful completion, students will have the knowledge and skills to:
Upon successful completion of the requirements for this course, students will be able to:
1. Understand the three major influences on customer choice:
- the process of human decision making in a marketing context;
- the individual customers make up;
- the environment in which the customer is embedded;
2. Apply this understanding to marketing strategies of the supplier;
3. Develop the cognitive skills to enable the application of the above knowledge to marketing
decision making and activities
Other Information
See the course outline on the College courses page. Outlines are uploaded as they become available.
Indicative Assessment
- Quizzes 40%
- Tutorial activities 30%
- Group presentations 30%
The ANU uses Turnitin to enhance student citation and referencing techniques, and to assess assignment submissions as a component of the University's approach to managing Academic Integrity. While the use of Turnitin is not mandatory, the ANU highly recommends Turnitin is used by both teaching staff and students. For additional information regarding Turnitin please visit the ANU Online website.
Workload
At least three contact hours per week
Prescribed Texts
Quester, P. et al (2014). Consumer Behaviour: Implications for marketing strategy, 7th Ed., McGraw Hill, North Ryde
Majors
Minors
Fees
Tuition fees are for the academic year indicated at the top of the page.
If you are a domestic graduate coursework or international student you will be required to pay tuition fees. Students continuing in their current program of study will have their tuition fees indexed annually from the year in which you commenced your program. Further information for domestic and international students about tuition and other fees can be found at Fees.
- Student Contribution Band:
- 3
- Unit value:
- 6 units
If you are an undergraduate student and have been offered a Commonwealth supported place, your fees are set by the Australian Government for each course. At ANU 1 EFTSL is 48 units (normally 8 x 6-unit courses). You can find your student contribution amount for each course at Fees. Where there is a unit range displayed for this course, not all unit options below may be available.
| Units | EFTSL |
|---|---|
| 6.00 | 0.12500 |
Course fees
- Domestic fee paying students
| Year | Fee | Description |
|---|---|---|
| 1994-2003 | $2922 | |
| 2014 | $3246 | |
| 2013 | $3240 | |
| 2012 | $3240 | |
| 2011 | $3240 | |
| 2010 | $3240 | |
| 2009 | $3240 | |
| 2008 | $3240 | |
| 2007 | $3240 | |
| 2006 | $3240 | |
| 2005 | $3234 | |
| 2004 | $3234 |
- International fee paying students
| Year | Fee |
|---|---|
| 1994-2003 | $2922 |
| 2014 | $3762 |
| 2013 | $3756 |
| 2012 | $3756 |
| 2011 | $3756 |
| 2010 | $3750 |
| 2009 | $3426 |
| 2008 | $3426 |
| 2007 | $3426 |
| 2006 | $3288 |
| 2005 | $3234 |
| 2004 | $3234 |
Offerings, Dates and Class Summary Links
ANU utilises MyTimetable to enable students to view the timetable for their enrolled courses, browse, then self-allocate to small teaching activities / tutorials so they can better plan their time. Find out more on the Timetable webpage.
Class summaries, if available, can be accessed by clicking on the View link for the relevant class number.
First Semester
| Class number | Class start date | Last day to enrol | Census date | Class end date | Mode Of Delivery | Class Summary |
|---|---|---|---|---|---|---|
| 3412 | 17 Feb 2014 | 07 Mar 2014 | 31 Mar 2014 | 30 May 2014 | In Person | N/A |