This course prepares students to advise clients on the availability of, the procedures and remedies in relation to consumer complaints and to represent clients in consumer related negotiations or legal proceedings.
The course considers:
- consumer protection provisions under trade practices and fair trading laws
- sale of goods legislation
- dispute resolution for consumer related proceedings
- financial products and services and consumer credit
- guarantees
- residential tenancies laws
- domestic building contracts
- residential tenancies
- motor vehicle transactions.
Learning Outcomes
Upon successful completion, students will have the knowledge and skills to:
By the end of the course, students should be able to:
- recognise the ‘patchwork' of consumer laws, consumer protection schemes and bodies involved in consumer protection - which is currently going through major changes
- identify situations to which consumer protection applies and identify the appropriate laws and apply them to your client's case
- advise a client on appropriate causes of action and remedies
- identify key factual issues relevant to a client's case
- understand the strengths and weaknesses of a client's case
- argue a client's case effectively by making convincing arguments and dealing with counter-arguments
- accurately advise a client on their rights and obligations and make strategic recommendations for resolving legal problems
- draft a court pleading.
Other Information
This is an 8-week online course and is offered four times a year in the first, second, third and fourth teaching period.
This is a specialist classification in Graduate Studies Select. In addition to being an elective course in the GDLP program, it can be used as part of the articulation into the LLM and LLM (in practice) programs.
Indicative Assessment
The assessment tasks include:
- preparing an initial oral advice to give a client (incorporating interviewing skills to accurately obtain relevant information from a client to accurately identify the appropriate laws that may apply to a client's case and provide accurate advice)
- follow-up written advice including various options available and making a recommendation of the most appropriate way forward
- drafting a court pleading
- an online quiz which will cover various topics in the course generally.
More information about the means of assessment (and due dates) will be available on the course home page at the beginning of the course.
The ANU uses Turnitin to enhance student citation and referencing techniques, and to assess assignment submissions as a component of the University's approach to managing Academic Integrity. While the use of Turnitin is not mandatory, the ANU highly recommends Turnitin is used by both teaching staff and students. For additional information regarding Turnitin please visit the ANU Online website.
Workload
There are no set contact hours for this course as there are no live tutorials. Students will be required to:
- undertake reading
- listen to tutorials
- undertake independent research
- participate in the discussion forums
in preparation for the assessments and the hours required will depend on each individual student.
Prescribed Texts
Nil
Preliminary Reading
A list of useful texts, consumer-related websites and other resources will be available in the Content Book and under the "Resources" section on the course home page.
Fees
Tuition fees are for the academic year indicated at the top of the page.
If you are a domestic graduate coursework or international student you will be required to pay tuition fees. Tuition fees are indexed annually. Further information for domestic and international students about tuition and other fees can be found at Fees.
- Student Contribution Band:
- 3
- Unit value:
- 3 units
If you are an undergraduate student and have been offered a Commonwealth supported place, your fees are set by the Australian Government for each course. At ANU 1 EFTSL is 48 units (normally 8 x 6-unit courses). You can find your student contribution amount for each course at Fees. Where there is a unit range displayed for this course, not all unit options below may be available.
| Units | EFTSL |
|---|---|
| 3.00 | 0.06250 |
Course fees
- Domestic fee paying students
| Year | Fee |
|---|---|
| 2015 | $1092 |
- International fee paying students
| Year | Fee |
|---|---|
| 2015 | $1431 |
Offerings, Dates and Class Summary Links
ANU utilises MyTimetable to enable students to view the timetable for their enrolled courses, browse, then self-allocate to small teaching activities / tutorials so they can better plan their time. Find out more on the Timetable webpage.
Class summaries, if available, can be accessed by clicking on the View link for the relevant class number.
Summer Session
| Class number | Class start date | Last day to enrol | Census date | Class end date | Mode Of Delivery | Class Summary |
|---|---|---|---|---|---|---|
| 1309 | 19 Jan 2015 | 23 Jan 2015 | 30 Jan 2015 | 13 Mar 2015 | Online | N/A |
Autumn Session
| Class number | Class start date | Last day to enrol | Census date | Class end date | Mode Of Delivery | Class Summary |
|---|---|---|---|---|---|---|
| 1372 | 30 Mar 2015 | 03 Apr 2015 | 10 Apr 2015 | 22 May 2015 | Online | N/A |
Winter Session
| Class number | Class start date | Last day to enrol | Census date | Class end date | Mode Of Delivery | Class Summary |
|---|---|---|---|---|---|---|
| 1288 | 06 Jul 2015 | 10 Jul 2015 | 17 Jul 2015 | 28 Aug 2015 | Online | N/A |
Spring Session
| Class number | Class start date | Last day to enrol | Census date | Class end date | Mode Of Delivery | Class Summary |
|---|---|---|---|---|---|---|
| 1367 | 14 Sep 2015 | 18 Sep 2015 | 25 Sep 2015 | 06 Nov 2015 | Online | N/A |
