This course prepares students for future managerial level appointments by introducing the important management and socio-technical concepts related to the strategic development, investment and use of Business IT systems in organizations and business enterprises. The course actively builds on the material introduced in INFS1001 Business Information Systems and INFS3024 IS Management, by focusing on integrated business systems thinking, particularly in the areas of organizational enterprise architecture and business process management. The course also covers enterprise systems design principles; the human dimension of enterprise systems; trust, security and ethics in the enterprise; enterprise resource, supply chain and customer relationship management systems; and, the importance of handling heterogeneous information systems in business environments. A practically oriented research and consulting report targeted at a contemporary real-world business problem is required as part of the assessment.

Learning Outcomes

Upon successful completion, students will have the knowledge and skills to:

Upon successful completion of the requirements for this course, students will be able to:

1. analyse, design and architect IT systems within small, medium and large enterprises

2. analyse, redesign and manage business processes  within small, medium and large enterprises

3. manage, resource and control enterprise IT systems.

Research-Led Teaching

This course requires students to review the academic research in the field of enterprise system in business. Students can grasp the latest theoretical development and practical application in this field.

Examination Material or equipment

A closed book examination will be arranged at the end of the semester.

The question format includes multiple choices and long questions.

 The ANU Examinations Office will communicate all examination details directly to students.

Recommended Resources

Textbook: Paige Baltzan (2018) Business Driven Technology (7th edition). McGraw-hill

Reference: Luvai F. Motiwalla and Jeff Thompson (2012) Enterprise systems for management. Pearson

Copy of textbook will be available on short-term loan from Reserve collection in ANU Library.

 

Staff Feedback

Students will be given feedback in the following forms in this course:

• written comments
• verbal comments
• feedback to whole class, groups, individuals, focus group etc

Student Feedback

ANU is committed to the demonstration of educational excellence and regularly seeks feedback from students. Students are encouraged to offer feedback directly to their Course Convener or through their College and Course representatives (if applicable). The feedback given in these surveys is anonymous and provides the Colleges, University Education Committee and Academic Board with opportunities to recognise excellent teaching, and opportunities for improvement. The Surveys and Evaluation website provides more information on student surveys at ANU and reports on the feedback provided on ANU courses.

Class Schedule

Week/Session	Summary of Activities	Assessment
1	Introduction: Course overview and concepts
2	Understanding organizations: Strategy and operations	Special topic: Omni-channel operations
3	Information and decision making	Special topic: Big data analytics
4	Innovation and Business Process
5	MRP and ERP
6	Supply chain management	Academic paper review due Week 6.
7	Customer relationship management
8	Enterprise system infrastructure and integration
9	System development projects
10	System development outsourcing
11	System design exhibition	Omni-channel operations system design due Week 11.
12	Course wrap-up and review	Final Examintation in end of Semester examination period.

Assessment Summary

Assessment task	Value	Due Date	Return of assessment	Learning Outcomes
Academic paper review	15 %	23/08/2019	30/08/2019	1,2,3
Omni-channel operations system design	45 %	15/10/2019	22/10/2019	1,2,3
Final Examination	40 %	31/10/2019	28/11/2019	1,2,3

* If the Due Date and Return of Assessment date are blank, see the Assessment Tab for specific Assessment Task details

Policies

ANU has educational policies, procedures and guidelines, which are designed to ensure that staff and students are aware of the University’s academic standards, and implement them. Students are expected to have read the Academic Misconduct Rule before the commencement of their course. Other key policies and guidelines include:

• Student Assessment (Coursework) Policy and Procedure
• Special Assessment Consideration Policy and General Information 
• Student Surveys and Evaluations
• Deferred Examinations
• Student Complaint Resolution Policy and Procedure

Assessment Requirements

The ANU is using Turnitin to enhance student citation and referencing techniques, and to assess assignment submissions as a component of the University's approach to managing Academic Integrity. For additional information regarding Turnitin please visit the ANU Online website. In rare cases where online submission using Turnitin software is not technically possible; or where not using Turnitin software has been justified by the Course Convener and approved by the Associate Dean (Education) on the basis of the teaching model being employed; students shall submit assessment online via ‘Wattle’ outside of Turnitin, or failing that in hard copy, or through a combination of submission methods as approved by the Associate Dean (Education). The submission method is detailed below.

Moderation of Assessment

Marks that are allocated during Semester are to be considered provisional until formalised by the College examiners meeting at the end of each Semester. If appropriate, some moderation of marks might be applied prior to final results being released.

Participation

Participation is expected in all classes and assessments

Examination(s)

The ANU Examinations Office will communicate all examination details directly to students.

Assessment Task 1

Academic paper review

Students (as a group) will review an academic paper (in the reading list) related to enterprise system issues, the objective is to grasp the latest development in enterprise system researches, and concepts and ideas covered in the course. The group assignment and topics will be arranged in week 1.

Each group should prepare an academic paper review report (Max. 5 pages, 5%) (due week 6) and lead discussion section of the paper in the class (10%). The discussion section will be recorded for verification of marks.

The contents of discussion include but not limit to: an introduction of the paper (motivations, conceptual development, findings and contributions); a discussion/criticism of the practical applications of these findings.

The discussion sections will be arranged in each week from week 4 .

The details of this assignment will be uploaded to the course Wattle site.

Submission of the report: Wattle.

 

Rubric

Criterion	Emerging	Developing	Accomplished	Exemplary
Introduction of topic background and motivation. Elaboration of the hypothesis development ( 50%)	Students provide basic information to the paper background, but with no evidence of understanding or application of knowledge in their presentations	Students provide basic information to the paper background and analyze the research motivation, with minimal evidence of understanding or application of knowledge in their presentations.	Students provide basic information to the paper background and analyze the research motivation. And explain the logic of hypothesis development Students demonstrate an understanding and ability to apply the knowledge in their presentations	Students provide basic information to the paper background and analyze the research motivation. And explain the logic of hypothesis development Students also analyze the literature gap that the paper aims to fulfill. Students demonstrate full understanding with elaboration in problem solving in their presentations
Description of the research method, results and findings discussion ( 50%)	Students provide basic information to the findings, but with no evidence of understanding or application of knowledge in their presentations	Students provide basic information to the results and findings, with minimal evidence of understanding or application of knowledge in their presentations	Students provide basic information to the data collection procedure, results and findings Students demonstrate an understanding and ability to apply the knowledge in their presentations.	Students provide comprehensive information to the data collection procedure, results and findings Students clearly elaborate the findings and apply them to solve real-world business problems Students demonstrate full understanding with elaboration in problem solving in their presentations

Assessment Task 2

Omni-channel operations system design

Omni-channel strategy is an emerging strategy that integrates physical store, social media, mobile commerce and emerging technologies to create new value and shopping experience to nowadays customers. Students (as the same group for Assessment Task 1) will design a new conceptual mobile store that is connected with the brick and mortar store operations integration. Students should justify how this mobile store is integrated with the firm's enterprise system, and how the project adds value and streamlines the firm's operations. The flow of user interface of the app must be well presented in the system exhibition section (25%). Students will prepare a project plan for the implementation of this mobile store (Max. 20 pages, single spacing) (20%).

 

The details of this assignment will be uploaded to the course Wattle site.

Submission of the report: Wattle.

Rubric

Criterion	Emerging	Developing	Accomplished	Exemplary
System exhibition and implementation plan	Students fail to develop the system and present in the exhibition section.	Students develop a basic structure of the system but fail to justify its value.	Students develop a full structure of the system and well justify its value.	Students develop a full structure of the system and well justify its value. Students also elaborate how the system can streamline the firm's operations based on the enterprise system theory

Assessment Task 3

Final Examination

A closed book examination will be arranged at the end of the semester.

The question format includes multiple choices and long questions.

The ANU Examinations Office will communicate all examination details directly to students.

Rubric

Criterion	Emerging	Developing	Accomplished	Exemplary
Content (40%)	Insufficient familiarity with the basic knowledge of enterprise systems. Student addresses a minimum number of basic questions.	Students know the basic knowledge of enterprise systems. Student addresses only basic questions.	Evidence of students knowing the knowledge of enterprise systems comprehensively. Students can apply some techniques and solve relatively complex questions.	Strong Evidence of students knowing the knowledge of enterprise systems comprehensively. Students can apply techniques they learn and solve complex questions.
Solution development (40%)	Student does not provide the correct information and does not verify the solutions based on enterprise systems theory.	Solutions are partly correct but lack of development and verification based on enterprise systems theory.	Solutions are basically correct but the development and verification are insufficiently based on enterprise systems theory.	Solutions are correct. The development and verification are sufficiently based on enterprise systems theory.
Higher-order thinking (20%)	Answers and analysis lack of thinking competence of knowledge, and/or reflecting comprehension only.	Answers and analysis minimally demonstrate the lower levels of thinking competence: knowledge, comprehension and application of principles.	Answers and analysis clearly demonstrate thinking competencies of all levels up to synthesis.	Answers and analysis clearly demonstrate at least 2 of the 3 top levels of higher order thinking in the student’s narrative, analysis, synthesis and evaluation.

Academic Integrity

Academic integrity is a core part of the ANU culture as a community of scholars. At its heart, academic integrity is about behaving ethically, committing to honest and responsible scholarly practice and upholding these values with respect and fairness.

The ANU commits to assisting all members of our community to understand how to engage in academic work in ways that are consistent with, and actively support academic integrity. The ANU expects staff and students to be familiar with the academic integrity principle and Academic Misconduct Rule, uphold high standards of academic integrity and act ethically and honestly, to ensure the quality and value of the qualification that you will graduate with.

The Academic Misconduct Rule is in place to promote academic integrity and manage academic misconduct. Very minor breaches of the academic integrity principle may result in a reduction of marks of up to 10% of the total marks available for the assessment. The ANU offers a number of online and in person services to assist students with their assignments, examinations, and other learning activities. Visit the Academic Skills website for more information about academic integrity, your responsibilities and for assistance with your assignments, writing skills and study.

Online Submission

You will be required to electronically sign a declaration as part of the submission of your assignment. Please keep a copy of the assignment for your records. Unless an exemption has been approved by the Associate Dean (Education) submission must be through Turnitin.

Hardcopy Submission

For some forms of assessment (hand written assignments, art works, laboratory notes, etc.) hard copy submission is appropriate when approved by the Associate Dean (Education). Hard copy submissions must utilise the Assignment Cover Sheet. Please keep a copy of tasks completed for your records.

Late Submission

Late submission of assessment tasks without an extension are penalised at the rate of 5% of the possible marks available per working day or part thereof. Late submission of assessment tasks is not accepted after 10 working days after the due date, or on or after the date specified in the course outline for the return of the assessment item. Late submission is not accepted for take-home examinations.

All requests for extensions to assessment in RSM courses must be submitted to the RSM School Office with a completed application form and supporting documentation. The RSM Extension Application Form and further information on this process can be found at https://www.rsm.anu.edu.au/education/education-programs/notices-for-students/extension-application-procedure/

Referencing Requirements

Accepted academic practice for referencing sources that you use in presentations can be found via the links on the Wattle site, under the file named “ANU and College Policies, Program Information, Student Support Services and Assessment”. Alternatively, you can seek help through the Students Learning Development website.

Returning Assignments

All assignments will be marked and where appropriate feedback will be provided via the course Wattle site.

Extensions and Penalties

Extensions and late submission of assessment pieces are covered by the Student Assessment (Coursework) Policy and Procedure. The Course Convener may grant extensions for assessment pieces that are not examinations or take-home examinations. If you need an extension, you must request an extension in writing on or before the due date. If you have documented and appropriate medical evidence that demonstrates you were not able to request an extension on or before the due date, you may be able to request it after the due date.

Resubmission of Assignments

Unless specified otherwise in the assignment requirements, resubmissions are permitted up until the due date and time, but not allowed afterwards.

Privacy Notice

The ANU has made a number of third party, online, databases available for students to use. Use of each online database is conditional on student end users first agreeing to the database licensor’s terms of service and/or privacy policy. Students should read these carefully. In some cases student end users will be required to register an account with the database licensor and submit personal information, including their: first name; last name; ANU email address; and other information.
In cases where student end users are asked to submit ‘content’ to a database, such as an assignment or short answers, the database licensor may only use the student’s ‘content’ in accordance with the terms of service – including any (copyright) licence the student grants to the database licensor. Any personal information or content a student submits may be stored by the licensor, potentially offshore, and will be used to process the database service in accordance with the licensors terms of service and/or privacy policy.
If any student chooses not to agree to the database licensor’s terms of service or privacy policy, the student will not be able to access and use the database. In these circumstances students should contact their lecturer to enquire about alternative arrangements that are available.

Distribution of grades policy

Academic Quality Assurance Committee monitors the performance of students, including attrition, further study and employment rates and grade distribution, and College reports on quality assurance processes for assessment activities, including alignment with national and international disciplinary and interdisciplinary standards, as well as qualification type learning outcomes.

Since first semester 1994, ANU uses a grading scale for all courses. This grading scale is used by all academic areas of the University.

Support for students

The University offers students support through several different services. You may contact the services listed below directly or seek advice from your Course Convener, Student Administrators, or your College and Course representatives (if applicable).

• ANU Health, safety & wellbeing for medical services, counselling, mental health and spiritual support
• ANU Diversity and inclusion for students with a disability or ongoing or chronic illness
• ANU Dean of Students for confidential, impartial advice and help to resolve problems between students and the academic or administrative areas of the University
• ANU Academic Skills and Learning Centre supports you make your own decisions about how you learn and manage your workload.
• ANU Counselling Centre promotes, supports and enhances mental health and wellbeing within the University student community.
• ANUSA supports and represents undergraduate and ANU College students
• PARSA supports and represents postgraduate and research students