- Class Number 6780
- Term Code 3160
- Class Info
- Unit Value 6 units
- Mode of Delivery In Person
- Prof Diana Slade
- Dr Maria Dahm
- Class Dates
- Class Start Date 26/07/2021
- Class End Date 29/10/2021
- Census Date 14/09/2021
- Last Date to Enrol 02/08/2021
A growing body of evidence has demonstrated that ineffective communication at all levels of the healthcare system leads to poor patient outcomes, including serious illness and death, clinician dissatisfaction, and inefficiencies in the health system. Despite local and international recognition of the critical role communication plays in healthcare, and many excellent international policy initiatives to improve healthcare communication, there is little evidence that communication practices are becoming safer. In this course we introduce students to this relatively new field of healthcare communication research, accumulatively building up their qualitative and mixed methods research skills to undertake their own research project in this area. The lectures will detail both national and international evidence based research. The course will develop skills to firstly critically analyse features of effective and ineffective communication practices and then to translate these insights to the development of communication frameworks, models and training to improve clinical practice. Students will develop skills for analysing naturally-occurring healthcare interactions, and they will have the opportunity to develop their own research project using a method encountered in the course.
Upon successful completion, students will have the knowledge and skills to:Upon successful completion of this course, students will have the knowledge and skills to:
- demonstrate a comprehensive understanding of both qualitative and mixed methods relevant to the investigation of issues and questions in healthcare communication research;
- describe and critically analyse naturally-occurring healthcare communication interactions using discourse analytic techniques;
- demonstrate a sophisticated understanding of the processes of translating evidence based research into communication frameworks, protocols and training to improve practice; and
- carry out an independent research project using methods covered in the course.
In this course, we will be drawing closely on these books. It is strongly recommended that you buy one of these. We will be uploading 2-3 readings each week on wattle.
- Harvey, Kevin and Koteyko, Nelya 2013; Exploring Health Communication Language in Action, Routledge, UK available online via ANU library
- Eggins, Suzanne, Slade, Diana and Geddes, Fiona (eds) 2016 Effective Communication in Clinical Handover – from Research to Practice De Gruyter Mouton, Berlin; (PASA, Patient Safety 16).
- Slade, Diana, Manidis, Marie, McGregor, Jeannette, Scheeres, Hermine, Chandler, Eloise, Stein-Parbury, Jane, Dunston, Roger and Matthiessen, C. M.I.M. 2015 Communicating in Hospital Emergency Departments, Springer, Germany, USA, China
For additional resources please see the Wattle.
Students will be given feedback in the following forms in this course:
- written comments
- verbal comments
- feedback to whole class, groups, individuals, focus group etc
ANU is committed to the demonstration of educational excellence and regularly seeks feedback from students. Students are encouraged to offer feedback directly to their Course Convener or through their College and Course representatives (if applicable). The feedback given in these surveys is anonymous and provides the Colleges, University Education Committee and Academic Board with opportunities to recognise excellent teaching, and opportunities for improvement. The Surveys and Evaluation website provides more information on student surveys at ANU and reports on the feedback provided on ANU courses.
|Week/Session||Summary of Activities||Assessment|
|1||What is communication in health(care)? Introduction and overview||Padlet contribution; See relevant week on Wattle for readings|
|2||Introduction to healthcare communication research: Healthcare interactions and public health communication||Tutorial participation, padlet contribution; See relevant week on Wattle for readings|
|3||Linguistic ethnography as an approach to healthcare communication: Methodology and data||Tutorial participation, padlet contribution; See relevant week on Wattle for readings|
|4||Analysing healthcare interactions: A theoretical framework||Tutorial participation, padlet contribution; See relevant week on Wattle for readings|
|5||Analysing healthcare interactions: A pragmatic approach||Tutorial participation, padlet contribution; See relevant week on Wattle for readings|
|6||Presentation week||Assessment 2 presentation (due in class). Assessment 3 report (due Tuesday, 7th September 5pm)|
|7||Communication in Hospital Emergency Departments||Tutorial participation, padlet contribution; See relevant week on Wattle for readings|
|8||Translating healthcare communication research into practice: Communication in clinical handover||Tutorial participation, padlet contribution; See relevant week on Wattle for readings|
|9||Patient-centred care: clinician-patient interactions||Tutorial participation, padlet contribution; See relevant week on Wattle for readings|
|10||Public health communication: Analysing written and visual forms of health communication||Tutorial participation, padlet contribution; See relevant week on Wattle for readings|
|11||Health literacy||Tutorial participation, padlet contribution; See relevant week on Wattle for readings|
|12||Intercultural clinical communication||Tutorial participation, padlet contribution; See relevant week on Wattle for readings Assessment 4 report due during exam period|
|Assessment task||Value||Due Date||Learning Outcomes|
|Class Participation (Tutorial and Padlet)||10 %||*||1,3|
|Presentation - Thematic analysis presentation, 5 minutes||15 %||01/09/2021||1,2|
|Report - Thematic analysis of interviews on patients'/ consumers' experience, 1500 words||25 %||07/09/2021||1,2,3|
|Research project report, 4000 words||50 %||08/11/2021||1,2,3,4|
* If the Due Date and Return of Assessment date are blank, see the Assessment Tab for specific Assessment Task details
ANU has educational policies, procedures and guidelines, which are designed to ensure that staff and students are aware of the University’s academic standards, and implement them. Students are expected to have read the Academic Misconduct Rule before the commencement of their course. Other key policies and guidelines include:
The ANU is using Turnitin to enhance student citation and referencing techniques, and to assess assignment submissions as a component of the University's approach to managing Academic Integrity. For additional information regarding Turnitin please visit the Academic Integrity . In rare cases where online submission using Turnitin software is not technically possible; or where not using Turnitin software has been justified by the Course Convener and approved by the Associate Dean (Education) on the basis of the teaching model being employed; students shall submit assessment online via ‘Wattle’ outside of Turnitin, or failing that in hard copy, or through a combination of submission methods as approved by the Associate Dean (Education). The submission method is detailed below.
Moderation of Assessment
Marks that are allocated during Semester are to be considered provisional until formalised by the College examiners meeting at the end of each Semester. If appropriate, some moderation of marks might be applied prior to final results being released.
Assessment Task 1
Learning Outcomes: 1,3
Class Participation (Tutorial and Padlet)
See full task details on Wattle.
Assessment Task 2
Learning Outcomes: 1,2
Presentation - Thematic analysis presentation, 5 minutes
See full task details on Wattle.
Assessment Task 3
Learning Outcomes: 1,2,3
Report - Thematic analysis of interviews on patients'/ consumers' experience, 1500 words
See full task details on Wattle.
Assessment Task 4
Learning Outcomes: 1,2,3,4
Research project report, 4000 words
See full task details on Wattle.
Academic integrity is a core part of the ANU culture as a community of scholars. At its heart, academic integrity is about behaving ethically, committing to honest and responsible scholarly practice and upholding these values with respect and fairness.
The ANU commits to assisting all members of our community to understand how to engage in academic work in ways that are consistent with, and actively support academic integrity. The ANU expects staff and students to be familiar with the academic integrity principle and Academic Misconduct Rule, uphold high standards of academic integrity and act ethically and honestly, to ensure the quality and value of the qualification that you will graduate with.
The Academic Misconduct Rule is in place to promote academic integrity and manage academic misconduct. Very minor breaches of the academic integrity principle may result in a reduction of marks of up to 10% of the total marks available for the assessment. The ANU offers a number of online and in person services to assist students with their assignments, examinations, and other learning activities. Visit the Academic Skills website for more information about academic integrity, your responsibilities and for assistance with your assignments, writing skills and study.
You will be required to electronically sign a declaration as part of the submission of your assignment. Please keep a copy of the assignment for your records. Unless an exemption has been approved by the Associate Dean (Education) submission must be through Turnitin.
For some forms of assessment (hand written assignments, art works, laboratory notes, etc.) hard copy submission is appropriate when approved by the Associate Dean (Education). Hard copy submissions must utilise the Assignment Cover Sheet. Please keep a copy of tasks completed for your records.
Individual assessment tasks may or may not allow for late submission. Policy regarding late submission is detailed below:
- Late submission not permitted. If submission of assessment tasks without an extension after the due date is not permitted, a mark of 0 will be awarded.
- Late submission permitted. Late submission of assessment tasks without an extension are penalised at the rate of 5% of the possible marks available per working day or part thereof. Late submission of assessment tasks is not accepted after 10 working days after the due date, or on or after the date specified in the course outline for the return of the assessment item. Late submission is not accepted for take-home examinations.
Accepted academic practice for referencing sources that you use in presentations can be found via the links on the Wattle site, under the file named “ANU and College Policies, Program Information, Student Support Services and Assessment”. Alternatively, you can seek help through the Students Learning Development website.
Extensions and Penalties
Extensions and late submission of assessment pieces are covered by the Student Assessment (Coursework) Policy and Procedure. Extensions may be granted for assessment pieces that are not examinations or take-home examinations. If you need an extension, you must request an extension in writing on or before the due date. If you have documented and appropriate medical evidence that demonstrates you were not able to request an extension on or before the due date, you may be able to request it after the due date.
Distribution of grades policy
Academic Quality Assurance Committee monitors the performance of students, including attrition, further study and employment rates and grade distribution, and College reports on quality assurance processes for assessment activities, including alignment with national and international disciplinary and interdisciplinary standards, as well as qualification type learning outcomes.
Since first semester 1994, ANU uses a grading scale for all courses. This grading scale is used by all academic areas of the University.
Support for students
The University offers students support through several different services. You may contact the services listed below directly or seek advice from your Course Convener, Student Administrators, or your College and Course representatives (if applicable).
- ANU Health, safety & wellbeing for medical services, counselling, mental health and spiritual support
- ANU Diversity and inclusion for students with a disability or ongoing or chronic illness
- ANU Dean of Students for confidential, impartial advice and help to resolve problems between students and the academic or administrative areas of the University
- ANU Academic Skills and Learning Centre supports you make your own decisions about how you learn and manage your workload.
- ANU Counselling Centre promotes, supports and enhances mental health and wellbeing within the University student community.
- ANUSA supports and represents undergraduate and ANU College students
- PARSA supports and represents postgraduate and research students