This course prepares students for future managerial level appointments by introducing the important management and socio-technical concepts related to the strategic development, investment and use of Business IT systems in organizations and business enterprises. The course actively builds on prior Business Information Systems fundamental and management studies, by focusing on integrated business systems thinking, particularly in the areas of organizational enterprise architecture and business process management. The course also covers enterprise systems design principles; the human dimension of enterprise systems; trust, security and ethics in the enterprise; enterprise resource, supply chain and customer relationship management systems; and, the importance of handling heterogeneous information systems in business environments. A practically oriented research and consulting report targeted at a contemporary real-world business problem is required as part of the assessment.

Learning Outcomes

Upon successful completion, students will have the knowledge and skills to:

1. analyse, design and architect IT systems within small, medium and large enterprises
2. analyse, redesign and manage business processes within small, medium and large enterprises
3. manage the resourcing and control of enterprise IT systems.

Research-Led Teaching

This course requires students to review the academic research in the field of information and communication technologies for development (ICT4D). Students can grasp the latest theoretical development and practical application in this field.

Field Trips

There are no field trips in this course.

Additional Course Costs

There are no additional class costs expected in this course.

Examination Material or equipment

There are no examinations in this course.

Required Resources

The Prescribed Text is:

Baltzan, P. (2019) Business Driven Technology, McGraw-Hill US Higher Ed USE. ProQuest Ebook Central. This is available from the ANU library as an eBoook at: https://ebookcentral-proquest-com.virtual.anu.edu.au/lib/anu/detail.action?docID=5972651.  

Recommended Resources

Hendricks, K. B., Singhal, V. R., & Stratman, J. K. (2007). The impact of enterprise systems on corporate performance: A study of ERP, SCM, and CRM system implementations. Journal of operations management, 25(1), 65-82.

Chang, Y. B., & Gurbaxani, V. (2012). Information technology outsourcing, knowledge transfer, and firm productivity: an empirical analysis. MIS quarterly, 1043-1063.

Hitt, L. M., Wu, D. J., & Zhou, X. (2002). Investment in enterprise resource planning: Business impact and productivity measures. Journal of management information systems, 19(1), 71-98.

Altinkemer, K., Ozcelik, Y., & Ozdemir, Z. D. (2011). Productivity and performance effects of business process reengineering: A firm-level analysis. Journal of Management Information Systems, 27(4), 129-162.

Additional readings (journal articles) for each session will be provided through the Wattle course site.

Staff Feedback

Students will be given feedback in the following forms in this course:

• written comments
• verbal comments
• feedback to whole class, groups, individuals, focus group etc

Student Feedback

ANU is committed to the demonstration of educational excellence and regularly seeks feedback from students. Students are encouraged to offer feedback directly to their Course Convener or through their College and Course representatives (if applicable). Feedback can also be provided to Course Conveners and teachers via the Student Experience of Learning & Teaching (SELT) feedback program. SELT surveys are confidential and also provide the Colleges and ANU Executive with opportunities to recognise excellent teaching, and opportunities for improvement.

Class Schedule

Week/Session	Summary of Activities	Assessment
1	Introduction: Course overview and concepts
2	Understanding organizations: Strategy and operations
3	Information and decision making
4	Systems thinking and design	Assessment 1 due on Overview of the selected enterprise
5	Types of systems: EMS, DSS, IMS, TPS, MRP and ERP
6	Supply chain management	Assessment 2 due on Contemporary ICT challenges
7	Customer relationship management
8	Enterprise architecture, infrastructure and integration
9	System development projects
10	Outsourcing system development	Assessment 3 due on ICT solution
11	System design exhibition	Group Presentations on ICT solution
12	Trust, security and ethics in the enterprise
13	Exam week	Assessment 4: ICT Research Consulting Report

Tutorial Registration

ANU utilises MyTimetable to enable students to view the timetable for their enrolled courses, browse, then self-allocate to small teaching activities / tutorials so they can better plan their time. Find out more on the Timetable webpage.

Further details about the structure and teaching activities for this course will be available on the course Wattle site at the start of Week 1.

Assessment Summary

Assessment task	Value	Due Date	Return of assessment	Learning Outcomes
Selection and introduction of an enterprise for critical analysis	10 %	19/08/2022	28/08/2022	2
Contemporary ICT challenges	30 %	02/09/2022	11/09/2022	1,2,3
Development & Presentation of ICT Solution	30 %	14/10/2022	23/10/2022	1,2,3
ICT Research & Consulting Report	30 %	04/11/2022	*	1,2,3

* If the Due Date and Return of Assessment date are blank, see the Assessment Tab for specific Assessment Task details

Policies

ANU has educational policies, procedures and guidelines , which are designed to ensure that staff and students are aware of the University’s academic standards, and implement them. Students are expected to have read the Academic Integrity Rule before the commencement of their course. Other key policies and guidelines include:

• Academic Integrity Policy and Procedure
• Student Assessment (Coursework) Policy and Procedure
• Special Assessment Consideration Guideline and General Information 
• Student Surveys and Evaluations
• Deferred Examinations
• Student Complaint Resolution Policy and Procedure
• Code of practice for teaching and learning

Assessment Requirements

The ANU is using Turnitin to enhance student citation and referencing techniques, and to assess assignment submissions as a component of the University's approach to managing Academic Integrity. For additional information regarding Turnitin please visit the Academic Skills website. In rare cases where online submission using Turnitin software is not technically possible; or where not using Turnitin software has been justified by the Course Convener and approved by the Associate Dean (Education) on the basis of the teaching model being employed; students shall submit assessment online via ‘Wattle’ outside of Turnitin, or failing that in hard copy, or through a combination of submission methods as approved by the Associate Dean (Education). The submission method is detailed below.

Moderation of Assessment

Marks that are allocated during Semester are to be considered provisional until formalised by the College examiners meeting at the end of each Semester. If appropriate, some moderation of marks might be applied prior to final results being released.

Participation

Participation is expected in all classes and assessments

Examination(s)

There are no examinations in this course.

Assessment Task 1

Selection and introduction of an enterprise for critical analysis

Name of Assessment Task

Selection and introduction of an enterprise for critical analysis (Practice-oriented; Group work) (10%)

Details of task and presentation requirements:

1.     Select an enterprise from the portfolio provided on Wattle or one of your own selection, with approval from the lecturer.

2.     Develop a brief description of the enterprise.

3.     Assign C-suite roles to team members

4.     Develop mission, vision and/or just cause statements

5.     Develop 3-4 key objectives for the next 3 years that will require an uplift to systems.

Materials: All information required to complete the tasks will be provided on Wattle no less than 2 weeks before the due date.

Presentation requirements: according to templates covered in class and no more than 900 words (excluding table of content and references). Any portion in excess of the word limit will not be read and marked. More information about assessment task will be provided on the Wattle course site.

Submission date: 5:00 pm Friday of Week 4 via Turnitin on the course Wattle site.

Return of assessment: 9 days after submission.

Feedback: Exercises will be discussed in class the week following submission. Papers will be marked and feedback provided.

Marking Criteria: Provided on Wattle no later than 2 weeks prior to submission.

Groups will be formed by self-selection in Weeks 1 and 2 in groups of 3-4 students based on topics of shared interest.

Students who do not form into a team by the middle of week 2 will be allocated into a team by the lecturer.

The same groups will operate throughout the semester.

Assessment Task 2

Contemporary ICT challenges

Name of Assessment Task

Deliverable 2: Contemporary ICT challenges (research-oriented; Individual work) (30%)

Details of task and requirements:

1. Identify 2 contemporary challenges in ICT for modern enterprises. 
2. Describe what they are and research why they have emerged.
3. Analyse how these challenges may impact on the business objectives of the enterprise identified is assignment 1.

Materials: All information required to complete the tasks will be provided on Wattle no less than 2 weeks before the due date.

Presentation requirements: according to templates covered in class and no more than 2500 words (excluding table of content and references). Any portion in excess of the word limit will not be read and marked. More information about assessment task will be provided on the Wattle course site.

Submission date: 5:00 pm Friday of Week 6 via Turnitin on the course Wattle site.

Return of assessment: 9 days after submission.

Feedback: Exercises will be discussed in class the week following submission. Papers will be marked and feedback provided.

Marking Criteria: Provided on Wattle no later than 2 weeks prior to submission.

Assessment Task 3

Development & Presentation of ICT Solution

Name of Assessment Task

Development & Presentation of ICT Strategy (Practice-oriented; Group work) (30%)

Details of task and presentation requirements:

Develop a practical ICT solution for the enterprise described in the case study at Assignment 1.

1.     Identify one significant ICT challenge for the enterprise

2.     Determine and analyse options for a way forward

3.     Provide a recommendation

4.     Develop a high-level conceptual model or design that includes aspects of business and technology

5.     Present your solution to the class

Materials: All information required to complete the tasks will be provided on Wattle no less than 2 weeks before the due date.

Presentation requirements: according to templates covered in class and no more than 2500 words (excluding table of content and references). Any portion in excess of the word limit will not be read and marked. More information about assessment task will be provided on the Wattle course site. In addition, a PowerPoint slide deck is the prepared and presented in Week 11.

Submission date: 5:00 pm Friday of Week 10 via Turnitin on the course Wattle site. Presentations will occur in Week 11.

Return of assessment: 9 days after submission.

Feedback: Exercises will be discussed in class the week following submission. Papers will be marked and feedback provided.

Marking Criteria: Provided on Wattle no later than 2 weeks prior to submission.

Groups will be formed by self-selection in Weeks 1 and 2 in groups of 3-4 students based on topics of shared interest.

The same groups will operate throughout the semester.

Assessment Task 4

ICT Research & Consulting Report

Name of Assessment Task

Deliverable 4: ICT Research & Consulting Report (Practice-oriented; Individual work) (30%)

Details of task and requirements:

Develop a practically-oriented research and consulting report targeted at a contemporary real-world business problem.

1.     Select a contemporary real-world business problem for your team’s enterprise, preferably one identified at your assignment 2.

2.     Develop a management strategy to address the problem and describe how it might be implemented into the Enterprise's Architecture.

3.     Identify 3-4 measures or Indicators that would identify that the solution is successful.

Materials: All information required to complete the tasks will be provided on Wattle no less than 2 weeks before the due date.

Presentation requirements: according to templates covered in class and no more than 3000 words (excluding table of content and references). Any portion in excess of the word limit will not be read and marked. More information about assessment task will be provided on the Wattle course site.

Submission date: 5:00 pm Friday of Week 13 via Turnitin on the course Wattle site.

Return of assessment: After the release of final grades.

Marking Criteria: Provided on Wattle no later than 2 weeks prior to submission.

Academic Integrity

Academic integrity is a core part of the ANU culture as a community of scholars. The University’s students are an integral part of that community. The academic integrity principle commits all students to engage in academic work in ways that are consistent with, and actively support, academic integrity, and to uphold this commitment by behaving honestly, responsibly and ethically, and with respect and fairness, in scholarly practice.

The University expects all staff and students to be familiar with the academic integrity principle, the Academic Integrity Rule 2021, the Policy: Student Academic Integrity and Procedure: Student Academic Integrity, and to uphold high standards of academic integrity to ensure the quality and value of our qualifications.

The Academic Integrity Rule 2021 is a legal document that the University uses to promote academic integrity, and manage breaches of the academic integrity principle. The Policy and Procedure support the Rule by outlining overarching principles, responsibilities and processes. The Academic Integrity Rule 2021 commences on 1 December 2021 and applies to courses commencing on or after that date, as well as to research conduct occurring on or after that date. Prior to this, the Academic Misconduct Rule 2015 applies.

 

The University commits to assisting all students to understand how to engage in academic work in ways that are consistent with, and actively support academic integrity. All coursework students must complete the online Academic Integrity Module (Epigeum), and Higher Degree Research (HDR) students are required to complete research integrity training. The Academic Integrity website provides information about services available to assist students with their assignments, examinations and other learning activities, as well as understanding and upholding academic integrity.

Online Submission

You will be required to electronically sign a declaration as part of the submission of your assignment. Please keep a copy of the assignment for your records. Unless an exemption has been approved by the Associate Dean (Education) submission must be through Turnitin.

Hardcopy Submission

For some forms of assessment (hand written assignments, art works, laboratory notes, etc.) hard copy submission is appropriate when approved by the Associate Dean (Education). Hard copy submissions must utilise the Assignment Cover Sheet. Please keep a copy of tasks completed for your records.

Late Submission

Late submission of assessment tasks without an extension are penalised at the rate of 5% of the possible marks available per working day or part thereof. Late submission of assessment tasks is not accepted after 10 working days after the due date, or on or after the date specified in the course outline for the return of the assessment item. Late submission is not accepted for take-home examinations.

All requests for extensions to assessment in RSM courses must be submitted to the RSM School Office with a completed application form and supporting documentation. The RSM Extension Application Form and further information on this process can be found at https://www.rsm.anu.edu.au/education/education-programs/notices-for-students/extension-application-procedure/

Referencing Requirements

The Academic Skills website has information to assist you with your writing and assessments. The website includes information about Academic Integrity including referencing requirements for different disciplines. There is also information on Plagiarism and different ways to use source material.

Returning Assignments

All assignments will be marked and where appropriate feedback will be provided via the course Wattle site.

Extensions and Penalties

Extensions and late submission of assessment pieces are covered by the Student Assessment (Coursework) Policy and Procedure. Extensions may be granted for assessment pieces that are not examinations or take-home examinations. If you need an extension, you must request an extension in writing on or before the due date. If you have documented and appropriate medical evidence that demonstrates you were not able to request an extension on or before the due date, you may be able to request it after the due date.

Resubmission of Assignments

Unless specified otherwise in the assignment requirements, resubmissions are permitted up until the due date and time, but not allowed afterwards.

Privacy Notice

The ANU has made a number of third party, online, databases available for students to use. Use of each online database is conditional on student end users first agreeing to the database licensor’s terms of service and/or privacy policy. Students should read these carefully. In some cases student end users will be required to register an account with the database licensor and submit personal information, including their: first name; last name; ANU email address; and other information.
In cases where student end users are asked to submit ‘content’ to a database, such as an assignment or short answers, the database licensor may only use the student’s ‘content’ in accordance with the terms of service – including any (copyright) licence the student grants to the database licensor. Any personal information or content a student submits may be stored by the licensor, potentially offshore, and will be used to process the database service in accordance with the licensors terms of service and/or privacy policy.
If any student chooses not to agree to the database licensor’s terms of service or privacy policy, the student will not be able to access and use the database. In these circumstances students should contact their lecturer to enquire about alternative arrangements that are available.

Distribution of grades policy

Academic Quality Assurance Committee monitors the performance of students, including attrition, further study and employment rates and grade distribution, and College reports on quality assurance processes for assessment activities, including alignment with national and international disciplinary and interdisciplinary standards, as well as qualification type learning outcomes.

Since first semester 1994, ANU uses a grading scale for all courses. This grading scale is used by all academic areas of the University.

Support for students

The University offers students support through several different services. You may contact the services listed below directly or seek advice from your Course Convener, Student Administrators, or your College and Course representatives (if applicable).

• ANU Health, safety & wellbeing for medical services, counselling, mental health and spiritual support
• ANU Access and inclusion for students with a disability or ongoing or chronic illness
• ANU Dean of Students for confidential, impartial advice and help to resolve problems between students and the academic or administrative areas of the University
• ANU Academic Skills and Learning Centre supports you make your own decisions about how you learn and manage your workload.
• ANU Counselling Centre promotes, supports and enhances mental health and wellbeing within the University student community.
• ANUSA supports and represents undergraduate and ANU College students
• PARSA supports and represents postgraduate and research students