• Offered by Research School of Management
  • ANU College ANU College of Business and Economics
  • Course subject Management
  • Areas of interest Commerce, Management
  • Academic career UGRD
  • Course convener
    • Dr Deshani Ganegoda
  • Mode of delivery In Person
  • Offered in First Semester 2014
    Second Semester 2014
    See Future Offerings

The primary aim of this course is to provide students with the skills and knowledge of communication in the business environment. These skills will contribute to professional graduate attributes and assist with the transition to, or back to, the workforce.  There is a strong focus on the understanding the theory of communication in the business context and it's application to effective business writing at a high level, persuasive and appropriate verbal and non verbal communication,  and interpersonal skills across teams and cultures. 

Learning Outcomes

Upon successful completion, students will have the knowledge and skills to:

Upon successful completion of the requirements for this course, students will be able to:

  1. Communicate successfully in the workplace, verbally and non-verbally;
  2. Develop critical thinking and analytical skills;
  3. Produce effective professional documents; 
  4. Successfully use negotiation skills in business settings;
  5. Apply problem solving strategies to handle customer complaints and difficult situations; and
  6. Successfully use persuasion strategies in leading others.

Other Information

See the course outline on the College courses page. Outlines are uploaded as they become available. 

Indicative Assessment

Indicative assessment for this course will involve students developing common business writing documents including business letters, action plans, and both short and more complex long reports to develop a portfolio of business communication.  Students will also undertake presentations and an end of semester exam.  

The ANU uses Turnitin to enhance student citation and referencing techniques, and to assess assignment submissions as a component of the University's approach to managing Academic Integrity. While the use of Turnitin is not mandatory, the ANU highly recommends Turnitin is used by both teaching staff and students. For additional information regarding Turnitin please visit the ANU Online website.

Workload

36 hours of direct participation, plus 72 hours of reading, preparation, group work and written work.

Requisite and Incompatibility

You are not able to enrol in this course if you have completed MGMT1001

Prescribed Texts

Indicative readings/textbooks:

Dwyer, J.  (2008) Communication in Business: Strategies and Skills 4th Edition, Pearson Education Australia Pty Ltd, Frenchs Forest, NSW Summers, J. & Smith, B. (2006) Communication Skills Handbook, 2nd Edition, John Wiley & Sons, Australia Ltd., Brisbane, Ql

Dwyer, J.  (2008) Communication in Business: Strategies and Skills 4th Edition, Pearson Education Australia Pty Ltd, Frenchs Forest, NSW

Communication Skills Handbook, 2nd Edition, John Wiley & Sons, Australia Ltd., Brisbane, Qld

Fees

Tuition fees are for the academic year indicated at the top of the page.  

If you are a domestic graduate coursework or international student you will be required to pay tuition fees. Students continuing in their current program of study will have their tuition fees indexed annually from the year in which you commenced your program. Further information for domestic and international students about tuition and other fees can be found at Fees.

Student Contribution Band:
3
Unit value:
6 units

If you are an undergraduate student and have been offered a Commonwealth supported place, your fees are set by the Australian Government for each course. At ANU 1 EFTSL is 48 units (normally 8 x 6-unit courses). You can find your student contribution amount for each course at Fees.  Where there is a unit range displayed for this course, not all unit options below may be available.

Units EFTSL
6.00 0.12500
Domestic fee paying students
Year Fee
1994-2003 $2922
2004 $3234
2005 $3234
2006 $3240
2007 $3240
2008 $3240
2009 $3240
2010 $3240
2011 $3240
2012 $3240
2013 $3240
2014 $3246
International fee paying students
Year Fee
1994-2003 $2922
2004 $3234
2005 $3234
2006 $3288
2007 $3426
2008 $3426
2009 $3426
2010 $3750
2011 $3756
2012 $3756
2013 $3756
2014 $3762
Note: Please note that fee information is for current year only.

Offerings, Dates and Class Summary Links

The list of offerings for future years is indicative only.
Class summaries, if available, can be accessed by clicking on the View link for the relevant class number.

First Semester

Class number Class start date Last day to enrol Census date Class end date Mode Of Delivery Class Summary
4153 17 Feb 2014 07 Mar 2014 31 Mar 2014 30 May 2014 In Person N/A

Second Semester

Class number Class start date Last day to enrol Census date Class end date Mode Of Delivery Class Summary
8161 21 Jul 2014 01 Aug 2014 31 Aug 2014 30 Oct 2014 In Person N/A

Responsible Officer: Registrar, Student Administration / Page Contact: Website Administrator / Frequently Asked Questions