The course introduces the principles and practice of marketing. Topics include the role of marketing and its organisational context; the marketing environment; market segmentation and target markets; marketing information, research and analysis; industry analysis, marketing planning and competitive strategies; buyer behaviour in the consumer and business organisations, and decision making under conditions of high uncertainty and ambiguity.

Learning Outcomes

Upon successful completion, students will have the knowledge and skills to:

1. Define, explain and illustrate marketing concepts, including the marketing mix, and their application to profit oriented and non-profit organisations;
2. Explain and illustrate how marketing is integrated with other functional areas of business;
3. Explain and illustrate the need for a marketing orientation in the competitive global business environment;
4. Successfully design and plan the implementation of marketing plans and strategies;
5. Critically evaluate case studies, identifying and analysing problems and then making recommendations for practical implementation;
6. Apply marketing concepts, illustrating the importance of major marketing decisions; and
7. Communicate effectively, individually and in teams, in oral presentation and written forms using the concepts and terminology of the marketing discipline.

Research-Led Teaching

Students in this course will be exposed to research led theories that underpin the discipline of marketing. The course is structured in a way to take account of the Evidence Based Management (EBM) decision making approach that is becoming the norm in business and non-profit organisations. The course will encourage students to read widely, be innovative, and be predictive of trends to help stay ahead of the wave. 

Field Trips

This course does not have field trips. 

Additional Course Costs

This course does not have additional costs.  

Examination Material or equipment

This course does not include an examination.  

Required Resources

Grewel, D. and Levy, M. (2019). M: Markting 6^th Edition, McGraw-Hill Australia.

eBook

Cost: approx. $60.00

ISBN: 9781307419603

URL: https://www.mheducation.com.au/9781307419603-aus-ebook-m-marketing-6e

Print Edition (dated 2018)

Cost: Approx. $100.00

ISBN: 9781260092103

URL: https://www.mheducation.com.au/9781260092103-aus-m-marketing

Pre-Used

Second-hand copies are likely to be available online from used book sites. Check the ISBN before purchasing.

Library

The ebook is available from the Library for 2-hour short loan.

Note: Students do not need to purchase the McGraw-Hill Connect option for this course.

Recommended Resources

The lectures include insights from various marketing journals, trade magazines, and business media – the references for which will be on the lecture slides. For contemporary issues and examples in marketing practice, the following sources are recommended;

- Harvard Business Review https://hbr.org/

- Marketing Week https://www.marketingweek.com/

- Marketing Mag https://www.marketingmag.com.au/news-c/

- The Conversation https://theconversation.com/au/business

Staff Feedback

Students will be given feedback in the following forms in this course:

• Written comments
• Verbal comments
• Feedback to the whole class, to groups, to individuals, focus groups

Student Feedback

ANU is committed to the demonstration of educational excellence and regularly seeks feedback from students. Students are encouraged to offer feedback directly to their Course Convener or through their College and Course representatives (if applicable). The feedback given in these surveys is anonymous and provides the Colleges, University Education Committee and Academic Board with opportunities to recognise excellent teaching, and opportunities for improvement. The Surveys and Evaluation website provides more information on student surveys at ANU and reports on the feedback provided on ANU courses.

Class Schedule

Week/Session	Summary of Activities	Assessment
1	Overview of Marketing & MKTG2004 Reading: Ch. 1	No tutorials in Week 1
2	Conscious Marketing, CSR & Ethics Reading: Ch. 4
3	Marketing Strategy & Planning Reading: Ch. 2
4	Consumer Behaviour Reading: Ch. 6	Online Assignment Due 9.00am Friday
5	Segmenting, Targeting & Positioning Reading: Ch. 9 Group formation in tutorials
6	Products & Services Part I Reading: Ch. 11, 12, 13
7	Products & Services Part II Reading: Ch. 11, 12, 13	Topic Report Due 9.00am Monday
8	Promotion Part I Reading: Ch. 17, 18, 19
9	Promotion Part II Reading: Ch. 17, 18, 19
10	Pricing & Value Reading: Ch. 14	No tutorials due public holiday. Alternate ‘at home’ activities will be detailed on Wattle.
11	Place & Channels Reading: Ch. 15 & 16 Video presentations played in tutorials	Marketing Audit - Video Presentation Due 9.00am Monday
12	Closing Perspectives & Contemporary Issues Reading: TBA on Wattle	Marketing Audit - Report Due 4.00pm Friday

Tutorial Registration

Tutorial registration is via the course Wattle site.

Assessment Summary

Assessment task	Value	Due Date	Return of assessment	Learning Outcomes
Online Assignment	20 %	16/08/2019	30/08/2019	1,2,3,6,7
Topic Report	40 %	16/09/2019	30/09/2019	1,3,4,5,6,7
Marketing Audit - Video Presentation	20 %	14/10/2019	28/10/2019	4,5,6,7
Marketing Audit - Report	20 %	25/10/2019	28/11/2019	4,5,6,7

* If the Due Date and Return of Assessment date are blank, see the Assessment Tab for specific Assessment Task details

Policies

ANU has educational policies, procedures and guidelines, which are designed to ensure that staff and students are aware of the University’s academic standards, and implement them. Students are expected to have read the Academic Misconduct Rule before the commencement of their course. Other key policies and guidelines include:

• Student Assessment (Coursework) Policy and Procedure
• Special Assessment Consideration Policy and General Information
• Student Surveys and Evaluations
• Deferred Examinations
• Student Complaint Resolution Policy and Procedure

Assessment Requirements

The ANU is using Turnitin to enhance student citation and referencing techniques, and to assess assignment submissions as a component of the University's approach to managing Academic Integrity. For additional information regarding Turnitin please visit the ANU Online website Students may choose not to submit assessment items through Turnitin. In this instance you will be required to submit, alongside the assessment item itself, hard copies of all references included in the assessment item.

Moderation of Assessment

Marks that are allocated during Semester are to be considered provisional until formalised by the College examiners meeting at the end of each Semester. If appropriate, some moderation of marks might be applied prior to final results being released.

Participation

Preparation for, and participation in, all lectures and tutorials is encouraged to support the learning experience and outcomes.

Examination(s)

This course does not have examinations.

Assessment Task 1

Online Assignment

Worth: 20%

Type: Individual

Words: 1000 words

Submission: via Turnitin

Due: 9.00am Friday Week 4

Return: Within two weeks of submission

Overview:

The online assignment comprises short-answer questions that assess understanding and application of the lecture topics from weeks 1 to 3 (inclusive). This is a time-limited task that starts in Wattle at 1.00pm on Tuesday of Week 4 and closes at 9.00am on Friday of Week 4. Information regarding the question style, learning resources, marking criteria, and online instructions will be posted on Wattle and discussed in lectures.

Late submissions are not accepted.

Assessment Task 2

Topic Report

Worth: 40%

Type: Individual

Words: 2000 words

Submission: via Turnitin

Due: 9.00am Monday Week 7

Return: Within two weeks of submission

Overview:

The topic report involves explaining the nature and relevance of a contemporary marketing issue, examining real-life examples of the issue, and developing evidence-based recommendations for marketers. Information about the topics from which to select, the report requirements, and the marking criteria will be posted on Wattle and discussed in lectures no later than Week 2. Additional class activities and resources are in place to support this task.  

Assessment Task 3

Marketing Audit - Video Presentation

Worth: 20%

Type: Group

Format: PechaKucha Narrated PowerPoint

Submission: via Group Wiki and Turnitin on Wattle

Due: 9.00am Monday Week 11

Return: Within two weeks of submission

Overview:

The Marketing Audit - Video Presentation is linked to the Marketing Audit - Report assignment (Assessment 4).

 

The Marketing Audit project involves analysing the situation, strategy, and tactics of a real organisation and developing evidence-based recommendations for that organisation. Groups deliver their work in two parts: a video presentation and a written report. The requirements and marking criteria for each part differ to suit the given stages and communication methods. 

 

The video presentation involves preparing a PechaKucha narrated PowerPoint. PechaKucha presentations comprise 20 slides shown for 20 seconds each and primarily use images rather than text. PowerPoint is used to develop the slides, automate the slide transitions, and record the narration audio. The file is saved in PowerPoint as a video.      

 

All groups have the same due date for submitting their video presentation via Wattle (9.00am Monday Week 11). Groups are also required to submit a pdf document that includes a ‘handout’ version of their presentation and a summary of each individual’s contribution to the task.

 

Groups play their video in their own Week 11 tutorial. This provides an opportunity for constructive discussion and feedback ahead of completing the written audit reports (due 4.00pm Friday Week 12). The video screenings should not cause unfair advantage or disadvantage as each group will be working on a different organisation with a unique set of circumstances.  

 

Information about the project requirements and marking criteria will be posted on Wattle and discussed in lectures no later than Week 2. Group formation and allocation of organisations is scheduled for Week 5 tutorials. Various class activities and resources are also in place to support the collaborative completion of this task. 

Assessment Task 4

Marketing Audit - Report

Worth: 20%

Type: Group and Individual

Words: 2500 words (audit) plus contributions summary (up to 1 page per group member)

Submission: via Turnitin

Due: 4.00pm Friday Week 12

Return: After release of final grades

 

Overview:

The Marketing Audit - Report assignment continues from the Marketing Audit - Video Presentation (Assessment 3).

 

For the audit report, groups prepare a written document that clarifies, details, and extends the work from their video presentation. The report should reflect, or address, feedback from the video presentation stage.

 

Groups also prepare a Contributions Summary that outlines the roles and contributions of each group member in the audit project. This provides individuals with an opportunity to demonstrate their skills and involvement. The details provide a point of reference if issues arise around unequal contributions.

 

Information about the project requirements and marking criteria will be posted on Wattle and discussed in lectures no later than Week 2. Group formation and allocation of organisations is scheduled for Week 5 tutorials. Various class activities and resources are also in place to support the collaborative completion of this task. 

Academic Integrity

Academic integrity is a core part of our culture as a community of scholars. At its heart, academic integrity is about behaving ethically. This means that all members of the community commit to honest and responsible scholarly practice and to upholding these values with respect and fairness. The Australian National University commits to embedding the values of academic integrity in our teaching and learning. We ensure that all members of our community understand how to engage in academic work in ways that are consistent with, and actively support academic integrity. The ANU expects staff and students to uphold high standards of academic integrity and act ethically and honestly, to ensure the quality and value of the qualification that you will graduate with. The University has policies and procedures in place to promote academic integrity and manage academic misconduct. Visit the following Academic honesty & plagiarism website for more information about academic integrity and what the ANU considers academic misconduct. The ANU offers a number of services to assist students with their assignments, examinations, and other learning activities. The Academic Skills and Learning Centre offers a number of workshops and seminars that you may find useful for your studies.

Online Submission

The ANU uses Turnitin to enhance student citation and referencing techniques, and to assess assignment submissions as a component of the University's approach to managing Academic Integrity. While the use of Turnitin is not mandatory, the ANU highly recommends Turnitin is used by both teaching staff and students. For additional information regarding Turnitin please visit the ANU Online website.

Hardcopy Submission

For some forms of assessment (hand written assignments, art works, laboratory notes, etc.) hard copy submission is appropriate when approved by the Associate Dean (Education). Hard copy submissions must utilise the Assignment Cover Sheet. Please keep a copy of tasks completed for your records.

Late Submission

Late submission of assessment tasks without an extension are penalised at the rate of 5% of the possible marks available per working day or part thereof. Late submission of assessment tasks is not accepted after 10 working days after the due date, or on or after the date specified in the course outline for the return of the assessment item. Late submission is not accepted for take-home examinations.

All requests for extensions to assessment in RSM courses must be submitted to the RSM School Office with a completed application form and supporting documentation. The RSM Extension Application Form and further information on this process can be found at https://www.rsm.anu.edu.au/education/education-programs/notices-for-students/extension-application-procedure/

Referencing Requirements

Accepted academic practice for referencing sources that you use in presentations can be found via the links on the Wattle site, under the file named “ANU and College Policies, Program Information, Student Support Services and Assessment”. Alternatively, you can seek help through the Students Learning Development website.

Extensions and Penalties

Extensions and late submission of assessment pieces are covered by the Student Assessment (Coursework) Policy and Procedure The Course Convener may grant extensions for assessment pieces that are not examinations or take-home examinations. If you need an extension, you must request an extension in writing on or before the due date. If you have documented and appropriate medical evidence that demonstrates you were not able to request an extension on or before the due date, you may be able to request it after the due date.

Privacy Notice

The ANU has made a number of third party, online, databases available for students to use. Use of each online database is conditional on student end users first agreeing to the database licensor’s terms of service and/or privacy policy. Students should read these carefully. In some cases student end users will be required to register an account with the database licensor and submit personal information, including their: first name; last name; ANU email address; and other information. In cases where student end users are asked to submit ‘content’ to a database, such as an assignment or short answers, the database licensor may only use the student’s ‘content’ in accordance with the terms of service — including any (copyright) licence the student grants to the database licensor. Any personal information or content a student submits may be stored by the licensor, potentially offshore, and will be used to process the database service in accordance with the licensors terms of service and/or privacy policy. If any student chooses not to agree to the database licensor’s terms of service or privacy policy, the student will not be able to access and use the database. In these circumstances students should contact their lecturer to enquire about alternative arrangements that are available.

Distribution of grades policy

Academic Quality Assurance Committee monitors the performance of students, including attrition, further study and employment rates and grade distribution, and College reports on quality assurance processes for assessment activities, including alignment with national and international disciplinary and interdisciplinary standards, as well as qualification type learning outcomes. Since first semester 1994, ANU uses a grading scale for all courses. This grading scale is used by all academic areas of the University.

Support for students

The University offers students support through several different services. You may contact the services listed below directly or seek advice from your Course Convener, Student Administrators, or your College and Course representatives (if applicable).

• ANU Health, safety & wellbeing for medical services, counselling, mental health and spiritual support
• ANU Diversity and inclusion for students with a disability or ongoing or chronic illness
• ANU Dean of Students for confidential, impartial advice and help to resolve problems between students and the academic or administrative areas of the University
• ANU Academic Skills and Learning Centre supports you make your own decisions about how you learn and manage your workload.
• ANU Counselling Centre promotes, supports and enhances mental health and wellbeing within the University student community.
• ANUSA supports and represents undergraduate and ANU College students
• PARSA supports and represents postgraduate and research students